KPIAds support
Send enough context to solve the issue
We handle private beta support by email while the product and operating runbooks are being validated.
Email support@kpiads.appDo not send secrets
Never include passwords, API keys, OAuth tokens, payment details, or raw customer data in a support request.
Faster diagnosis
Include the evidence that identifies the problem
- 01
Account context
Your KPIAds account email, organization name, and affected project name.
- 02
Source and period
The store or Ads source, date range, timezone, and currency involved.
- 03
Observed behavior
What you expected, what happened, and the exact steps that reproduce it.
- 04
Safe diagnostics
The correlation ID, visible error code, last successful sync time, and a redacted screenshot.
Request types
Route the question with a clear subject
Connector or syncStore setup, OAuth, freshness, or missing days.Reporting questionMetric meaning, campaign scope, currency, or period coverage.Plan or billingLimits, checkout, invoice, cancellation, or Custom capacity.Privacy or securityData rights, deletion, suspected abuse, or responsible disclosure.